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  • General

  • What is SmartDNS?

    SmartDNS is a service that allows you to bypass geographical restrictions and access region-restricted content by redirecting your DNS (Domain Name System) queries through servers located in different countries.

  • How does SmartDNS differ from a VPN?

    While both SmartDNS and VPNs can help you access region-restricted content, they work differently. SmartDNS only routes DNS requests, while a VPN routes all of your internet traffic through an encrypted tunnel.

  • What are the benefits of using SmartDNS?

    The benefits of using SmartDNS include unrestricted access to geo-blocked content, faster streaming speeds due to no encryption overhead, compatibility with a wide range of devices, and the ability to access region-specific websites and services.

  • Which devices are compatible with SmartDNS?

    SmartDNS is compatible with various devices, including computers (Windows, macOS, Linux), smartphones (iOS, Android), tablets, smart TVs, gaming consoles (PlayStation, Xbox), routers, and streaming devices (Apple TV, Roku, Chromecast).

  • Do I need any technical expertise to set up SmartDNS?

    No, SmartDNS setup is generally straightforward. You just need to change DNS settings on your device or router, which might require basic technical knowledge. Anyway, we offer easy-to-follow instructions and support to assist you.

  • Can I use SmartDNS for securing my internet connection?

    No, SmartDNS does not provide encryption or security features. Its primary purpose is to bypass geographical restrictions and access region-specific content. If you're concerned about online security and privacy, a VPN would be a better choice.

  • Does SmartDNS impact my internet speed?

    SmartDNS is designed to provide faster streaming speeds by bypassing encryption and routing traffic through optimized DNS servers. In most cases, you should experience little to no impact on your internet speed when using SmartDNS.

  • Can I use SmartDNS to access streaming services like Netflix?

    Yes, SmartDNS is commonly used to access streaming services like Netflix, Hulu, BBC iPlayer, and more. It allows you to bypass their region-based restrictions and access content from different countries.

  • Can I switch between different regions using SmartDNS?

    Yes, one of the advantages of SmartDNS is that you can switch between different regions by changing the DNS settings. This allows you to access region-specific content from various countries.

  • FAQ

  • How does SmartDNS work?

    SmartDNS works by intercepting and redirecting your DNS (Domain Name System) queries through servers located in different countries. When you try to access a region-restricted website or service, SmartDNS replaces your DNS information with the IP address of a server in the desired region, allowing you to bypass the geographical restrictions.

  • Is SmartDNS legal to use?

    Yes, using SmartDNS is legal in most countries. It simply reroutes your DNS queries through different servers, enabling you to access content that may be restricted based on your geographic location.

  • Can I use SmartDNS with multiple devices?

    Yes, our SmartDNS service allow you to use our service on multiple devices simultaneously. You can typically configure SmartDNS on devices such as computers, smartphones, tablets, gaming consoles, smart TVs, routers, and streaming devices.

  • Will SmartDNS work with all websites and services?

    While SmartDNS works with many popular websites and streaming services, there may be occasional instances where a particular website or service has implemented measures to detect and block SmartDNS. However, SmartDNSplay often update server IP's to minimize such issues.

  • Do I need to change my DNS settings on each device?

    Yes, in most cases, you will need to manually change the DNS settings on each device you want to use with SmartDNS. This involves entering the DNS server addresses in the network settings of the device.

  • Can I use SmartDNS with a VPN?

    Yes, it is possible to use SmartDNS alongside a VPN. This configuration allows you to combine the benefits of SmartDNS for accessing region-specific content with the security and encryption provided by a VPN.

  • Can I use SmartDNS on public Wi-Fi networks?

    Yes, you can generally use SmartDNS on public Wi-Fi networks. However, keep in mind that some public networks may have certain restrictions or require authentication, which could affect the functionality of SmartDNS.

  • Does SmartDNS encrypt my internet traffic?

    No, SmartDNS does not encrypt your internet traffic. It only focuses on redirecting DNS queries to bypass geographical restrictions. If you require encryption and enhanced privacy, consider using a VPN instead.

  • Can I try SmartDNS before purchasing a subscription?

    To keep our services private and premium, we do not offer any free trials. We do however offer a 30 day money back guarantee so you get your refund if this doesn’t work out for you.

  • Troubleshooting

  • I have changed my DNS settings, but SmartDNS is not working. What should I do?

    If SmartDNS is not working after changing your DNS settings, first ensure that you have entered the correct DNS server addresses provided under the Control Panel on our website. Double-check for any typos or errors. If the issue persists, try restarting your device or router. You can also reach out our customer support for further assistance.

  • I am experiencing slow internet speeds after enabling SmartDNS. How can I resolve this?

    SmartDNS is generally designed to provide faster streaming speeds. However, if you notice a decrease in internet speeds, it could be due to various factors. Try restarting your device and router to refresh the network connection. Additionally, check your internet connection to ensure it is stable and performing optimally. If the problem persists, contact our customer support for troubleshooting guidance.

  • I can access some region-restricted content, but not others. What could be the issue?

    In some cases, certain websites or streaming services may have implemented stronger measures to detect and block SmartDNS services. This can result in inconsistent access to region-specific content. However, we often update our IP's to minimize such issues. If you encounter difficulties with specific content, reach out our customer support for further assistance.

  • I'm unable to access a specific website or service even after configuring SmartDNS correctly. What should I do?

    Occasionally, certain websites or services may have additional restrictions or specific requirements that prevent access even with SmartDNS configured correctly. Try clearing your browser cache and cookies, then attempt to access the website or service again. If the issue persists, check if the website or service is experiencing any technical problems. You can also our customer support for assistance in troubleshooting the issue.

  • I want to use SmartDNS on my gaming console but cannot change the DNS settings. What can I do?

    Some gaming consoles have limited options for changing DNS settings. In such cases, you can configure SmartDNS on your router instead. By changing the DNS settings on your router, all devices connected to that router will benefit from SmartDNS. Check our setup guides or contact our support for specific instructions on setting up SmartDNS on your router.

  • My SmartDNS suddenly stopped working. What might be the cause?

    Several factors could cause SmartDNS to stop working suddenly. It could be an issue with your internet connection, changes made by your ISP, or an update or maintenance activity from ur side. Try restarting your device and router to refresh the connection. If the issue persists, contact our customer support for troubleshooting assistance.

  • I have set up SmartDNS, but I'm still seeing location-specific ads. How can I resolve this?

    SmartDNS primarily focuses on bypassing geographical restrictions for content access and does not block ads by default. To block ads, you may need to use additional tools such as browser extensions or ad-blocking software.

  • Billing

  • What payment methods do you accept?

    We accept major credit cards such as Visa, Mastercard, and American Express. We also support payments through popular online payment platforms like PayPal.

  • How much does your SmartDNS service cost?

    Our pricing plans vary based on the subscription duration. We offer monthly, quarterly, and annual plans. The exact pricing details can be found on our website here

  • Can I cancel my subscription at any time?

    Yes, you can cancel your subscription at any time. We provide a hassle-free cancellation process, and there are no long-term contracts or cancellation fees.

  • Will I receive a refund if I cancel my subscription?

    We offer a refund for cancellations made within the first 30 days of subscription. Please review our refund policy on our website for more details.

  • How can I update my billing information?

    You can update your billing information by logging into your account on our website. Navigate to the billing section, where you'll find options to update your payment method or billing address.

  • Will my subscription renew automatically?

    Yes, to ensure uninterrupted service, your subscription will renew automatically at the end of each billing cycle. You can manage your subscription settings in your account to disable auto-renewal if needed.

  • Will I be notified before my subscription renewal?

    Yes, we will send you a notification prior to your subscription renewal. This will give you an opportunity to review and make any necessary changes to your subscription before it renews.

  • Are there any hidden fees or additional charges?

    No, we believe in transparency. The pricing you see on our website is the total cost of the subscription. There are no hidden fees or additional charges.

  • What happens if my payment fails?

    In the event of a failed payment, we will notify you via email and provide instructions on how to update your payment information. To ensure uninterrupted service, we recommend resolving any payment issues promptly.

  • Can I get an invoice for my subscription?

    Yes, we provide invoices for all subscription payments. You can access and download your invoices from your account dashboard.

  • Is my billing information secure?

    Yes, we take the security of your billing information seriously. We use industry-standard encryption protocols to ensure the confidentiality and integrity of your data.

  • Can I get a receipt for my payment?

    Yes, once your payment is processed successfully, you will receive a payment confirmation email that serves as your receipt. You can retain this email for your records.


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